Privacy Policy
This policy explains how ClaimCart handles merchant, Instagram, buyer, and order information.
Effective August 3, 2026
Information we collect
ClaimCart receives account details supplied by merchants, including name and email address. When a merchant connects Instagram, we may receive the professional account username, account identifier, posts selected by the merchant, comments containing configured claim keywords, and identifiers needed to send permitted private replies.
When a buyer uses checkout, we collect the buyer name, shipping address, selected product and quantity, order status, and technical information required to protect the checkout session. ClaimCart does not collect card numbers or process payments in this version.
How we use information
We use information to connect Instagram posts to products, detect eligible claim comments, reserve inventory, provide checkout, create and fulfill orders, prevent duplicate events, secure the service, and provide support. We do not sell personal information.
Sharing and service providers
Information is shared only as needed with infrastructure providers that host ClaimCart, Meta and Instagram for the connected features, and the merchant responsible for the buyer’s order. Merchants are independently responsible for their customer communications, fulfillment, legal notices, and payment providers.
Retention and security
We retain information only while reasonably needed to operate the service, maintain order records, meet legal obligations, resolve disputes, and prevent abuse. We use access controls, encrypted transport, restricted server credentials, signed checkout links, and expiring reservations. No internet service can guarantee absolute security.
Your choices and rights
You may disconnect ClaimCart from Instagram through Instagram’s Apps and Websites settings. You may request access, correction, or deletion using the instructions on our Data Deletion page. Applicable privacy rights vary by location.
Children and international use
ClaimCart is intended for businesses and is not directed to children under 13. Information may be processed in countries other than the country where a user lives, subject to applicable safeguards.
Changes
We may update this policy as ClaimCart changes. The effective date above identifies the current version. Material changes will be communicated through the service when appropriate.